Refund policy

At OnHealthWay, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us at support@onhealthway.com.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

For hygiene and safety reasons, personal-use wellness items, compression products, braces, supports, sleeves, socks, insoles, and similar products may not be eligible for return if they have been opened, used, worn, washed, or removed from their original packaging.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

If approved, we may offer a replacement, store credit, or refund depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been processed or shipped, it cannot be cancelled.

Lost or Delayed Orders

Estimated delivery times are not guaranteed. Delays may occur due to customs, carriers, holidays, weather, or other factors outside our control.

If your order appears lost or significantly delayed, contact us so we can review the case.

Contact

For return and refund questions, contact us at:

support@onhealthway.com