Shipping policy

At OnHealthWay, we currently ship to the United States, selected LATAM countries, and selected international destinations.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Times

United States: 6–12 business days  
LATAM: 10–20 business days  
International: 10–20 business days

Shipping Rates

United States:
Standard Shipping: $4.95  
Free shipping on orders over $50

LATAM:
Standard Shipping: $4.95  
Free shipping on orders over $50

International:
Standard International Shipping: $7.95  
Free shipping on orders over $75

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Tracking

When available, tracking information will be sent by email once the order has shipped.

Delivery Delays

Delivery times are estimates and may vary due to customs processing, carrier delays, holidays, weather, or other factors outside our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an order is delayed, returned, or lost due to an incorrect address, OnHealthWay is not responsible for replacement or refund unless required by applicable law.

Contact

For shipping questions, contact us at:

support@onhealthway.com